Refund and Cancellation Policy

Service-Based Business

Mintellar Group LLC provides business services and digital solutions. The scope, price, delivery schedule, payment terms, cancellation conditions, and refund eligibility for a specific engagement may be established in a proposal, statement of work, invoice, order form, or separate written agreement.

Where a separate written agreement contains refund or cancellation terms, those terms will take precedence over this general policy.

Cancellation Requests

Clients may request the cancellation of a service by contacting us in writing before the applicable service has been fully performed. Cancellation requests should be submitted as soon as possible and must include sufficient information to identify the relevant service, invoice, or transaction.

Cancellation does not automatically entitle the client to a full refund. Any amount eligible for refund will depend on the work already completed, resources committed, third-party costs incurred, and the terms of the applicable agreement.

Refund Eligibility

Refund requests are evaluated individually. A full or partial refund may be considered when:

• a payment was made in error or duplicated;
• Mintellar Group LLC is unable to provide the agreed service;
• the service has not started and no non-recoverable costs have been incurred; or
• a refund is otherwise required under an applicable written agreement or applicable law.

Non-Refundable Amounts

Unless otherwise stated in writing, the following amounts are generally non-refundable:

• fees for services already completed or delivered;
• fees corresponding to work already performed;
• deposits or retainers identified as non-refundable in writing;
• third-party fees, licenses, subscriptions, transaction fees, or external costs incurred on behalf of the client;
• custom work, digital deliverables, or materials already produced specifically for the client; and
• amounts affected by delays, omissions, or changes caused by the client.

Timeframe for Requests

Refund requests should be submitted within 14 calendar days of the relevant payment, unless a different timeframe is stated in the applicable agreement.

Requests submitted after this period may still be reviewed at our discretion, but approval is not guaranteed.

How to Request a Refund

To request a cancellation or refund, contactlegal@mintellar.comand include:

• your full name and company name, if applicable;
• the invoice, order, or transaction reference;
• the date and amount of the payment;
• the service related to the request; and
• a brief explanation of the reason for the request.

We may request additional information or supporting documentation before completing our review.

Review and Response Time

We aim to review complete refund requests and provide a response within 10 business days. More complex requests may require additional time.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method whenever possible. If the original payment method is unavailable, an alternative method may be agreed upon.

Approved refunds are normally initiated within 10 business days after approval. The time required for the funds to appear may vary depending on the payment provider or financial institution.

Chargebacks and Payment Disputes

Clients are encouraged to contact us before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the matter directly.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any updates will be published on this page with a revised effective date.

Contact

For questions regarding billing, cancellations, or refunds, contactlegal@mintellar.com.